Frequently Asked Questions

Find quick answers to your questions about orders, delivery times, warranty, and returns.

1. 1

   how to choose the right plant-based product

   Consider whether your goal is to supplement plant-based vitamin C with acerola on a daily basis, or whether you are looking for organic magnesium bisglycinate as a companion to your evening meals. We openly list the exact composition of our products on every product page, so you can see the ingredients precisely. If you have any questions, our colleagues in Sopron will be happy to answer questions about the ingredients.

2. 2

   what the capsules and powders are made of

   Our capsules are made of pure plant cellulose, so they contain no animal gelatin or synthetic dyes. The inner content contains only dried acerola extract, rosehip powder and magnesium bisglycinate, without artificial anti-caking agents and without causing a feeling of fullness. We carefully inspect every ingredient in our Sopron warehouse before packaging.

3. 3

   when and how to take the capsule

   The capsules are best taken during or immediately after a meal with plenty of still water. Most people associate the acerola extract with breakfast, while magnesium bisglycinate fits well after dinner. To preserve the integrity of the nutritional care, avoid taking it with hot tea or coffee.

4. 4

   how can I order and pay on the website

   After placing the selected product in the cart, you can order it on the checkout page by entering your shipping details. In our store, you can pay by cash on delivery to the courier or by advance bank transfer from your own bank account. We do not offer card payment or any other credit arrangements in the system.

5. 5

   when will you dispatch my order

   We aim to assemble and hand over to the carrier any orders received by 12:30 on the same day. We seal every order in a reinforced, lined cardboard box in Sopron to protect the physical integrity of the shipment. After dispatch, you can track the exact route of your shipment with the tracking number you receive.

6. 6

   how does the 30-day return work

   You can return the product within 30 days of delivery, provided it is completely unopened and remains in its original factory packaging. For hygiene and health protection reasons, we only accept opened boxes with a security seal in the event of a quality defect. The return shipping cost is borne by the customer, unless we delivered an incorrect or damaged item.