Delivery & Payment
Zolosi Természet Kft. delivers natural food supplements and plant-based preparations to the customer carefully, in heat-protective and shock-resistant packaging. Shipping is carried out throughout Hungary by courier service and postal delivery.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| GLS Hungary | 2-3 business days | 1 990 Ft |
| Magyar Posta (MPL) | 3-5 business days | 1 490 Ft |
The delivery time shown is in business days from dispatch.
- If your order value reaches 15000 Ft, standard delivery is free in Hungary. For orders below that amount, the delivery fee is 1990 Ft.
- The package will arrive within 2 to 5 business days of dispatch.
- If you place your order before 12:30, it will be dispatched the same day.
- You can return the product within 30 days of delivery if it is unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
On business days, orders placed before 12:30 are shipped the same day. If you place your order after the deadline, on a weekend or on a holiday, the courier will deliver it on the next business day. We immediately send a confirmation email with the order number when you place your order.
We secure the products in the box with bubble wrap and paper cushions, and we also add a heat-protective layer to bottles with safety seals and blister packs. The packaging protects the products from damage during shipping and from temperature fluctuations.
Tracking your parcel
After the package is dispatched, we send an automatic tracking number by email and SMS. The courier service sends notifications about the status of the package, so the delivery can be tracked.
Lost or delayed parcel
If the tracking status of your package remains unchanged for 5 business days, write to us at [email protected] and provide your order number. We will investigate with the courier and, within 10 business days of your report, offer you two options: we resend the goods or refund the full purchase price.
Damaged on arrival
If the package arrives damaged, please inspect it in the presence of the courier and take a photo of the damage. Then send the order number and the photos to [email protected]. Within 2 business days of the report, we will arrange a replacement or a refund.
Payment methods
The list of payment methods: Cash on delivery, Bank transfer. We never ask for card or online banking login details by email or phone.
Delivery outside Hungary
We also deliver to certain foreign countries. We show the fee and deadline for the given country in the checkout, before payment. If customs or import duties have to be paid in the destination country, that is the customer's cost.
Questions about this policy
You can reach us at [email protected] or call us at +36 949 260 294 between Mon-Fri 07:45-16:45, Sat 09:15-13:30. We respond to every message within one business day.
- Merchant
- Zolosi Természet Kft.
- Registered address
- 9400 Sopron, Várkerület 13., Magyarország
- [email protected]
- Phone
- +36 949 260 294
- Working hours
- Mon-Fri 07:45-16:45, Sat 09:15-13:30
- Registration
- Cégjegyzékszám: 7273431146